Refund policy

At Jully Vell we stand behind the quality of every piece we sell. That is why we offer a 90-day return policy, giving you a full three months to make sure your purchase is right for you.

1. Return Period

You have 90 days from the date of delivery to request a return. To be eligible, the item must be unworn, unwashed, in the same condition you received it, with all original tags attached and in its original packaging.

2. How to Start a Return

  1. Email our team at info@jullyvell.com with your order number and the item(s) you wish to return.
  2. Once your return is approved, we will send you the return instructions and the return address.
  3. Pack the item securely and ship it back using a tracked service. Items sent back without a prior return request will not be accepted.

3. Accepted Reasons for Return

  • Change of mind: if you are not satisfied with your purchase, you may return it within the 90-day period for a full refund.
  • Damaged or incorrect items: please inspect your order on delivery. If an item is defective, damaged, or you received the wrong style or size, contact us within 48 hours so we can evaluate the issue and make it right at no cost to you.
  • Exchanges: the fastest way to get the item you want is to return the item you have and, once the return is accepted, place a new order for the new style or size.

4. Fees and Costs

  • Restocking fee: we do NOT charge any restocking fee.
  • Return shipping costs: return shipping is the customer's responsibility, except when the item is damaged, defective or incorrect, in which case we cover the cost.

5. Refunds

Once your return is received and inspected, we will email you to confirm whether your refund has been approved.

  • Refund method: approved refunds are issued automatically to your original payment method.
  • Processing time: refunds are processed within 7 days of approval.
  • Bank time: your bank or card issuer may take a few additional business days to post the refund to your account.

6. Non-Returnable Items

For hygiene reasons, items that have been worn, washed or altered, and items without their original tags, cannot be returned. Gift cards are not returnable.

7. Cancellations

You may cancel an order free of charge as long as it has not been processed for shipping. Contact us as soon as possible at info@jullyvell.com with your order number.

8. Your Rights as a Consumer

Nothing in this policy limits any rights you may have under applicable United States federal or state consumer protection laws.

9. Contact Information

Store name: Jully Vell
Legal entity: DR LIBERTY LLC
EIN: 61-2331498
Business address: 30 N Gould St Ste R, Sheridan, WY 82801, United States

Email: info@jullyvell.com
Phone: +1 931 253 0538

Customer service hours:
Monday to Friday, 9:00 AM to 5:00 PM (MT)
We aim to respond to all inquiries within 24 hours on business days.