Privacy policy

This Privacy Policy describes how Jully Vell (the "Site", "we", "us" or "our"), operated by DR LIBERTY LLC, collects, uses and shares your personal information when you visit jullyvell.com, make a purchase or otherwise communicate with us. By using the Site, you agree to the collection and use of your information as described here.

1. Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

  • Contact details: name, email address, phone number and shipping and billing address.
  • Order information: the products you purchase, payment confirmation and delivery details. Card numbers are processed by our payment provider and are never stored on our servers.
  • Account information: if you create an account, your login details and order history.
  • Customer support information: the content of messages you send us.
  • Device and usage information: IP address, browser type, pages viewed and how you interact with the Site, collected automatically through cookies and similar technologies.

2. How We Use Your Information

  • To process and deliver your orders, send order confirmations and shipping updates and handle returns and refunds.
  • To provide customer support and respond to your requests.
  • To send marketing communications, if you have signed up for our newsletter. You can unsubscribe at any time using the link in every email.
  • To improve the Site, our products and your shopping experience.
  • To detect and prevent fraud and to comply with our legal obligations.

3. Cookies

We use cookies and similar technologies to run the Site, remember your cart and preferences, understand how the Site is used and, where permitted, show you relevant advertising. You can control cookies through your browser settings. Blocking some cookies may affect how the Site works.

4. Sharing Your Information

We share personal information only when necessary to operate our business, with:

  • Shopify Inc., which hosts our online store and processes payments. See Shopify's Privacy Policy.
  • Shipping carriers, to deliver your orders.
  • Service providers for email, analytics, advertising and customer support, who may only use your information to provide their services to us.
  • Authorities, when required by law or to protect our rights.

We do not sell your personal information for money.

5. Data Retention

We keep your order information for our records as long as needed to fulfill our legal, tax and accounting obligations. Other information is kept only as long as necessary for the purposes described in this policy.

6. Security

We use industry-standard security measures, including SSL encryption, to protect your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on where you live, you may have the right to access, correct or delete the personal information we hold about you, to opt out of marketing and to request a copy of your data. Residents of California have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used and shared, the right to delete it, and the right not to be discriminated against for exercising these rights. To exercise any of these rights, contact us at info@jullyvell.com. We will verify your request and respond within the time required by law.

8. Children

The Site is not intended for children under 16, and we do not knowingly collect personal information from them.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. The updated version will be posted on this page with a new effective date.

10. Contact Information

Store name: Jully Vell
Legal entity: DR LIBERTY LLC
EIN: 61-2331498
Business address: 30 N Gould St Ste R, Sheridan, WY 82801, United States

Email: info@jullyvell.com
Phone: +1 931 253 0538

Customer service hours:
Monday to Friday, 9:00 AM to 5:00 PM (MT)
We aim to respond to all inquiries within 24 hours on business days.