FAQ

Orders and shipping

How long does delivery take?
Orders are processed within 1 to 2 business days and transit takes 2 to 6 business days, so you can expect your order within 3 to 8 business days in total. Orders placed after 5:00 PM (MT) are processed on the next business day. See our Shipping Policy.

Do you offer free shipping?
Yes. Every order ships free with tracking to any address in the United States, with no minimum purchase.

How do I track my order?
As soon as your order ships you receive an email with your tracking number. You can also follow it on our Track Your Order page.

Can I change or cancel my order?
Contact us at info@jullyvell.com as soon as possible with your order number. We can change or cancel an order as long as it has not been processed for shipping.

Returns and refunds

What is your return policy?
You have 90 days from delivery to return an item that is unworn, unwashed and in its original condition with tags attached. There are no restocking fees. See our Refund Policy.

How do I start a return?
Email info@jullyvell.com with your order number and the item you want to return. We will confirm your return and send you the return instructions and address. Return shipping costs are the customer's responsibility.

When will I get my refund?
Once we receive and inspect your return, your refund is processed within 7 days to your original payment method. Your bank or card issuer may take a few additional days to post it.

Can I exchange an item?
Yes. The fastest way is to return the item you have and place a new order for the size or style you want.

Products and sizing

How do I choose my size?
Every product page includes a size guide with measurements in inches. If you are between sizes, we recommend the larger one for knitwear and the smaller one for fitted dresses. Our team can also help: info@jullyvell.com.

What if my item arrives damaged or incorrect?
Contact us within 48 hours of delivery with your order number and a photo. We will send a replacement or issue a full refund, at no cost to you.

Payment and contact

Which payment methods do you accept?
Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay and Google Pay. All prices are in US dollars and any applicable sales tax is calculated at checkout. See our Payment Policy.

How can I reach customer service?
By email at info@jullyvell.com or by phone at +1 931 253 0538, Monday to Friday, 9:00 AM to 5:00 PM (MT). You can also use our contact form.